GlowOrder Privacy Policy

1. SCOPE

This Notice applies to personal information we collect from and about Users anywhere in the United States in connection with the Platform. It does not apply to employees or applicants, or to aggregated or de‑identified information that cannot reasonably be used to identify you.

2. OVERVIEW OF PRACTICES

We collect information you provide (such as account details, age‑verification documents, and order history), information created when you use the Services (such as geolocation, transaction, and device information), and information from other sources (such as identity‑verification vendors and payment processors).

We may store and process personal information in the United States and other countries where we or our service providers operate; we rely on Standard Contractual Clauses or comparable safeguards for any cross‑border transfers.

We use information to operate, provide, and improve the Services; maintain safety and integrity; comply with legal obligations; and market our Services.

We share information with Establishments to fulfill your orders; with service providers that process data on our behalf; when required by law; with your consent; and in connection with corporate transactions.

We give you meaningful choices, including the ability to access, correct, or delete your data, and to opt out of certain uses.

3. INFORMATION WE COLLECT

1. Information You Provide

• Account and profile: name, email, phone, password, address, date of birth, payment‑method details.
• Age‑verification: images or scans of government IDs and, where permitted, biometric face geometry for matching.
• Communications: messages to support, feedback, ratings, or other content you submit.

2. Information Created When You Use the Services

• Geolocation: precise GPS location when the app is running (foreground or background) to determine venue proximity, prevent fraud, and facilitate automatic tab close‑out.
• Transaction: items ordered, price, taxes, gratuities, time, Establishment, and payment authorization status.
• Device & Usage: device model, operating‑system version, IP address, language, app‑feature usage, crash logs, and diagnostic information.

3. Information From Other Sources

Identity‑verification and anti‑fraud partners, payment processors, publicly available sources, and marketing partners.

4. COOKIES & ANALYTICS

We and our analytics providers use cookies, SDKs, and similar technologies to recognize you, customize the Services, and measure marketing performance. You can disable cookies in your browser, but parts of the Services may not work.

5. HOW WE USE INFORMATION

• Provide, maintain, and improve the Services and develop new features.
• Verify identity and age, facilitate transactions, and send receipts.
• Monitor and help ensure platform integrity, safety, and legal compliance.
• We use rules‑based and machine‑learning models (e.g., automatic tab close‑out, fraud detection) to make real‑time decisions; none produces legal or similarly significant effects without human review.
• Send administrative, transactional, and marketing communications (you may opt out of marketing at any time).
• Conduct research, analytics, and machine‑learning to enhance user experience.
• Comply with legal obligations and enforce our agreements.

6. SHARING OF INFORMATION

We do not sell or rent your personal information. We disclose it only as described:

1. Establishments & Venue Staff.

We share Customer first name, drink order, assigned color code, and geolocation proximity so that staff can fulfill orders.

2. Service Providers.

Payment processors, cloud‑hosting, analytics, ID‑verification, customer‑support, and marketing vendors that are contractually bound to use information only as instructed.

3. Legal & Safety.

Law enforcement, regulators, or others when required by law or to protect rights, property, or safety of Gloworder, Users, or the public.

4. Business Transfers.

In connection with a merger, acquisition, or sale of assets, subject to customary confidentiality.

5. With Your Consent.

We may share information for other purposes that you direct or consent to.

7. YOUR RIGHTS & CHOICES

Depending on where you live, you may have the right to: (i) access the personal information we hold about you; (ii) request deletion; (iii) correct inaccurate data; (iv) receive a copy in portable format; and (v) opt out of certain processing, including targeted advertising. Submit requests to support@gloworder.com. We will not discriminate against you for exercising rights.

8. DATA RETENTION

We retain personal information for as long as necessary for the purposes described, including as required by alcohol‑service, tax, and financial‑record laws (typically seven years), to resolve disputes, and to enforce agreements. When no longer required, information is securely deleted or de‑identified.

9. SECURITY

We implement administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, limited‑access controls, and regular security testing. No method is 100% secure; we cannot guarantee absolute security. In case of any breach, we will notify affected individuals and regulators as required under applicable U.S. state data-breach laws.

10. CHILDREN

The Services are not directed to, and we do not knowingly collect personal information from, anyone under twenty-one (21) years old. If we learn that a person under 21 has provided personal data, we will delete it.

11. CHANGES

We may update this Notice; we will post the new version with an updated "Effective" date and, where required, provide additional notice.

12. CONTACT US

Questions? Email us at legal@gloworder.com